FAQs

We're here and ready to help! See some of our customer FAQs below.

Do you ship worldwide for free? 🌍
Yes! We offer free tracked shipping almost anywhere in the world. No hidden costs, no surprises.

How long does shipping take? ⏰
Your order usually arrives in 7–14 business days. Processing takes 1–3 business days. Once your order is processed, you’ll receive a notification email with your tracking number, so you can follow your package every step of the way.

Can I track my order? 📦
Absolutely! After processing, you’ll get a tracking email. You can also check your package anytime through your tracking number.

What if I don’t like my purchase? 😬
We offer a 30-day money-back guarantee. If your item isn’t right, just email hello@clyvani.com with your order details. We’ll guide you step by step—whether it’s a return, exchange, or refund. No stress, no confusion.

How do I return an item? 🔄
Simply contact hello@clyvani.com within 30 days. We’ll provide instructions and make the return process smooth and easy.

Can I change or cancel my order? ✏️
You have 24 hours after placing an order to make changes or cancel. Email hello@clyvani.com as soon as possible so we can help.

Is my payment safe? 🔒
Yes! We use secure payment methods to keep your information protected. Your details are safe with us.